ABOUT MZANSICHAT

WhatsApp, Done Right for South African Businesses

MzansiChat turns WhatsApp into your business’s most powerful operations platform - without forcing anyone to download new apps or change how they work.

In South Africa, WhatsApp is how business actually happens.
Customers ask questions. Orders are placed. Teams coordinate shifts. Problems get solved.

Yet most businesses either:

• Avoid WhatsApp entirely — and miss massive opportunities, or

• Use it informally — creating chaos, compliance gaps, and lost revenue.
  
  

We saw the gap.

WhatsApp isn’t just a messaging app.
When configured properly through the official WhatsApp Business API, it becomes a structured, compliant, and scalable operations system.

That’s what we build.

WHAT WE DO

We Turn Informal Chats Into Real Business Systems

MzansiChat designs and deploys purpose-built WhatsApp workflows that match exactly how your business runs.

We don’t sell software licenses or generic tools.
We map your real-world operations — then automate them on WhatsApp.

That includes:

• Customer communication and engagement

• Sales and lead management

• Payments and confirmations

• Staff coordination and task routing

• Compliance documentation and reporting

• Performance tracking and analytics
  
  

Your customers and team continue using WhatsApp as they always have.
Behind the scenes, your business gains structure, visibility, and control.

WHO WE BUILD FOR

Built for Real Operations — Not Perfect Conditions

We work with South African businesses managing:

• Guards on sites

• Cleaners across buildings

• Drivers on routes

• Technicians in the field

• Customers placing orders

• Teams spread across locations

Our solutions are designed for real people, real constraints, and real operational complexity — not idealised software environments.

WHAT SETS US APART

Why Businesses Choose MzansiChat

• No new app friction

•  Your team and customers keep using the WhatsApp they already know.

• No training burden
  Guards, cleaners, drivers, and staff interact naturally — no manuals or logins.

• Purpose-built, not generic
  We don’t sell templates. We design workflows around your processes, rules, and success metrics.

• Local expertise
  Proudly South African. We understand local compliance, labour realities, and industry language (PSIRA, COIDA, multi-site operations, route proof, quality checks).

• Proven before scale
  We start with a low-risk pilot, prove value with real results, then scale with confidence.
  
  

INDUSTRIES WE SERVE

We work across sectors where WhatsApp already plays a critical role:

• Security & Guarding

• Cleaning & Facility Management

• Construction & Field Service

• Logistics & Delivery

• Hospitality & Retail

• Healthcare & Community Services
  
  

Each industry has unique workflows, compliance needs, and pain points.
We design solutions purpose-built for your operations — not generic software.

OUR APPROACH

How We Work

1. Discovery
We start with a practical conversation to understand your current workflows, pain points, and goals.

2. Pilot
We configure and test custom WhatsApp workflows with a small group — proving time savings, cost reduction, or performance improvements.

3. Scale
Once value is clear, we roll out across your operation with ongoing support, optimisation, and monthly performance reporting.

OUR MISSION

Our Mission

To make WhatsApp work harder for South African businesses - turning informal chats into structured, compliant, revenue-generating operations.

Ready to See What’s Possible?

If WhatsApp is important to your business, it deserves to work properly.

👉 Book a 30-minute discovery call
No pitch. No obligation. Just practical ideas.